Return policy

In the context of the law on ‘Distance Selling’, you are entitled to a cooling-off period once you have purchased products from Veltec. In other words, when purchasing products, the Client is entitled to rescind the agreement within a period of at least fourteen (14) business days, without the need to justify these actions. This period starts the day after the product was received by or on behalf of the Client.

The Client will treat the product and the packaging with due care during this period. The Client will not remove the product from its packaging nor will the Client use the product while deciding whether or not to keep the product. If the Client should invoke the right of withdrawal, the Client will return the product to Veltec in its original condition and packaging, along with all accessories that were supplied, in accordance with the reasonable and clear instructions issued by Veltec.

The Client

The Client is entitled to return the products to Veltec, within fourteen (14) business days after receipt of the products, without the need to justify these actions, on condition that:

a. The Client pays the fees for the return shipping; Veltec will not accept parcels with insufficient postage.

b. The Client is responsible for the postage / shipping method and carries the risk for the parcel and also accepts this risk and responsibility until Veltec has taken receipt of the parcel.

c. CAUTION!!! Reconditioned Kirby vacuum cleaners cannot be taken back!!!)
This because these are reconditioned by order of the buyer. Labor hours are put into this and new motor parts are purchased especially for this purpose which are then assembled in the Kirby vacuum cleaner ordered. Once assembled, these products cannot be disassembled. This is a fully executed service, for which applies that before placing your order you have explicitly agreed to start the service as well as the fact that it cannot be dissolved after full execution of the agreement.

d. The product must be returned in its original (undamaged) packaging. (The product cannot be returned if the original packaging has been opened!)

The (right of) withdrawal is a resolutive condition and such withdrawal gives the Client entitlement to a refund.

Return address

Wanraaij 29M, 6673 DM, Andelst (Netherlands)